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Upon receipt of a project it is logged in and placed in queue for processing. A job number is automatically assigned to each document/recording received. The job is then assigned to a transcriptionist. After a job number has been assigned you will be emailed with that information to let you know that your job has been received and that that job number is. Documents are processed within a 24 hour turnaround time in most instances. Of course, in some cases that turnaround time can vary depending on the length of the project, quality of recordings/videos, and workload. In cases of lengthy assignments you will receive status emails to keep you apprised of the status of your project. Unless specifically requested all documents are emailed back. A paper copy can be supplied upon request.


  • Verbatim: This type of transcription is the most difficult, complicated and time-consuming of all types. It is also the most expensive type of transcription because it involves ensuring that everything heard is transcribed which includes each and every spoken word, for instance: Ums, ahs, coughs, sneezes, laughs, signs, grunts, repetitious words, background noise, mumbled or garbled sentences, and "inaudible" sections are time coded. The written transcript is essentially an exact replica of the audio or video file as recorded. It is essential that the transcriber pays very close attention to any and all of the sounds in the audio or video file. This includes emotions expressed, half sentences, hand motions, body movements (in the case of video recordings), even grammatically incorrect words, sentences, etc. These types of transcription are generally for legal proceedings, depositions, movies, films, etc.
  • Cleaned up verbatim: The transcriptionist will "clean up" the transcript taking out the ums, ahs, repetitious words, etc., but not in a way so as to change what is being said. This type of transcription also takes a bit of time as the transcriber must be able to differentiate between what is important and what is not important. The transcriber is basically cleaning up the "junk" while still retaining the integrity of the audio or video file. These types of transcriptions are usually speeches, seminars, focus groups, classes, etc.
  • Straight forward: This type of transcription allows the transcriber to decipher what is being said and include the necessary information. This type of transcription can be the most time consuming of the three as there is a lot of editing that is involved to make sure that the transcript reads intelligently and is a accurate depiction of the audio or video file.
  • Rough drafts: Drafts can be provided upon request. All documents unless requested are completed in final format.  

Providing accurate documents is vital to our business, as well as to yours. We pride ourselves in producing the best final document possible. It is not only a representation of the services we provide, but also represents the service you provide to your customers, clients, or patients.

We accept all digital/audio recordings, that can include DSS files, DS2 files, WAV files, WMA files, MP3 files. 


All documents go through a "triple-check" proofreading process. All documents are proofread while being transcribed/typed, they are again checked on-screen and again checked after printed on paper and/or once again prior to sending via email. We feel this "triple-check" system provides the client with the most accurate documents possible.

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